Privacy Policy

1. Introduction

Walkwing Travels (Pvt) Ltd ("Walkwing," "we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our services, or communicate with us.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Contact Details: Name, email address, phone number, and mailing address.
• Booking Information: Travel dates, destinations, accommodation preferences, dietary requirements, and special requests.
• Payment Information: Billing details processed through secure third-party payment gateways.
• Inquiry Data: Messages, feedback, and correspondence submitted through our contact forms.
• Passport & ID: Passport details may be required for hotel and activity bookings.

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, IP address, and device identifiers.
• Usage Data: Pages visited, time spent, referral sources, and navigation patterns.
• Cookies: Small data files stored on your device to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Hotels, transport companies, and activity operators necessary to fulfill your booking.
• Payment Processors: Secure third-party payment gateways for transaction processing.
• Legal Authorities: When required by law, regulation, or legal process.
• Business Partners: Trusted partners who assist us in operating our website and services, bound by confidentiality agreements.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site functionality and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure server infrastructure, and restricted access protocols. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a period of 5 years after the completion of your tour.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data for marketing purposes.
• Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at lankawalkwing@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: